Q&A
<Regarding orders and purchases>
Q.What are the methods of purchase?
A.We only accept orders from the Internet.
Q.Do you have a store?
A.Currently, only online shopping is available.
Q.After completing the order, I received an order confirmation email. Can I make additions or changes to the order?
A.I am very sorry. Please note that it is not possible to add or change products after the order is completed. Therefore, please place a new order for the corresponding product.
Q. I have placed an order, but I have not received a completion email.
A. Either cause is considered. ① Your order was not completed to the end. ②There was an error in the email address you entered. (3) It has been sorted into the spam folder. Please check once.
Q.What happens if I cancel after ordering?
A. If you cancel the order before the product shipping procedure is completed, it will be cancelled. If you would like to place an order again, please apply again.
Q.I would like to send a gift to a friend. Can you wrap the gift?
A.I am very sorry. We do not provide gift wrapping paper or related goods on this site.
<About payment method>
Q.Is there no charge for payment by credit card, etc.?
A. Yes. It's free.
Q. What payment methods do you accept?
A.Credit card (VISA/Mastercard/AMEX), Apple Pay, Google Pay, PayPal
You can choose In that case, please use a credit card in your name.
Q.Can I change the payment method after the product has been shipped?
A. We are very sorry, but we are unable to make changes after the product has been shipped.
Q.Is it possible to pay by cash on delivery?
A. We are not considering introducing cash on delivery (cash on delivery).
Q.Is it possible to pay at a later time or at a convenience store?
A.Currently, we have not.
Q.Can you issue a receipt?
A.Please note that we do not issue receipts in principle.
Please use the following contents instead.
・Credit card payment, etc.: “Billing statement” issued by a credit card company, etc., or anything accompanying it.
<Regarding delivery>
Q.Can I specify the delivery company?
A.Please note that we cannot specify a compounding company.
・Courier: Sagawa Express, Yamato Transport, other shipping companies (Last One Mile Cooperative, etc.)
・Mail service: Nekoposu, Japan Post (Yu-Packet), etc.
*However, it varies depending on the product standard.
Q. Is your company name on the delivery slip?
A.It will be our store name.
However, some products may be shipped directly from the manufacturer or our supplier. In that case, please note that we may write the name of the manufacturer, the name of our supplier, etc. on the delivery slip.
Q.Can I specify the delivery date?
A.It is currently not possible to specify the delivery date. After completing the order, we will deliver it within 7 days (within 14 days depending on the product) after going through the prescribed procedures.
Please note that there may be delays due to the following circumstances.
・ Bad weather, traffic conditions, and other related reasons ・ Insufficient inventory due to unexpected sales ・ Force majeure reasons ・ Other
Q.Can I specify the delivery time?
A.We are currently unable to respond to specified times. We will consider this in the future.
Q.Can you ship overseas?
A.Currently, we do not accept overseas shipments. We will deliver only within Japan. We will consider this in the future.
<about shipping cost>
Q.How much is the shipping fee?
A. If the total amount of items in one order is 11,000 yen (including tax) or more, shipping will be free.
・11,000 yen (tax included) or more: free shipping ・10,999 yen (tax included) or less: 770 yen (tax included)
However, please note that for deliveries to Okinawa and remote islands, a shipping fee of 3,300 yen (including tax) will be charged for each product, regardless of the above fee structure .
*For products that require special packaging: It is indicated on each product page.
Q.If you have been absent for a long time, have an unknown address, have moved, or have refused to receive the item,
how will it be?
A.If the delivery company's storage period has passed and the product is returned, we may charge a return handling fee.
・Return fee (including cancellation fee): Purchase amount (tax included) x 30% equivalent
<Regarding returns/exchanges/cancellations>
Q.Can I cancel after completing the order?
A. Please note that it is not possible to cancel an order after the product has been shipped.
Q.In what cases can I return or exchange an item?
Please note that in principle, we cannot accept returns or exchanges due to customer convenience.
Regarding returns and exchanges of products, we will exchange only if there is an initial defect or product difference at the time of arrival.
In that case, please contact our shop within 7 days after the product arrives and return it so that it arrives at the return address specified by our shop within 10 days after contacting us. *Please note that the return address may differ depending on the product.
Also, please note that we will not be able to respond regardless of the reason for contacting us after 8 days have passed since the product arrived.
In addition, if the product you purchased at the time of return exchange has been discontinued, will not be produced in the future, the same parts are difficult to obtain, or it is difficult to obtain the same product as at the time of purchase in terms of color, size, model, etc. In this case, we will consult with the customer in advance.
<Notes>
Please note that we do not accept returns or exchanges for the following reasons.
①Returned without contacting us in advance ②Notifying us after 8 days or more have passed since the product arrived ③If it has been moved from the original delivery address ④Made-to-order products or the product page has a description that it cannot be returned Yes ⑤ Expensive items with an order amount of 50,000 yen or more (including tax) ⑥ Inquiries from people other than the person who made the order ⑦ Products that have been opened or used once Sale items/bargain items that are cheaper than the market price ⑩ If you cannot confirm the order history of your purchase at our store
⑫If you cannot cooperate with the status check due to the nature of the product or at the request of the manufacturer (including submission of photos of defective parts and other matters related to the product).
⑬Others
Example) In the case of cosmetics, we will only exchange unused products.
Unused: Products with unopened cosmetic boxes (products with virgin seals, etc., are still affixed)
<Precautions when returning or exchanging>
1) Arrival product set
2) Purchase statement or statement of delivery *The above 1) and 2) are proof of purchase at our store, so please include them together when returning or exchanging.
3) When returning the product, please be sure to leave the delivery receipt and return it by a delivery method (eg, courier service, Yu-Pack, registered mail, etc.) handed over to the recipient. Also, please keep the invoice copy for 3 months just in case.
<others>
Q.E-mail does not reach the registered address. What should I do now.
A.If you do not receive an email, please check the following.
・It is in the spam folder.
Please check all the folders of the email software you are using. Depending on the settings of your provider or the sorting settings of your email software, it may have been received in your spam folder.
・Please make settings so that you can receive emails from the "@ahoihoshizora.com" domain where emails are blocked.
Q.Do you carry the products that are listed in the catalog "Amazon pick up" or listed as <Amazon pick up> on each page?
A.In our store, we will only introduce products (published by product standards, etc.). Currently, we do not purchase or ship products. Therefore, for detailed questions and inquiries after purchase, you will be asked directly to each store company after the screen transition to Amazon.
Note) There is no business relationship between our store and Amazon stores, so please be aware that it is up to the customer to make a purchase. We have not investigated the good or bad of the store opening company.
【The information desk】
Aoi Hoshizora Shoten Nakazawa Contact: info@aoihoshizora.com
<Things to tell us when you contact us>
a) Name
b) Order date and time
c) Order number
d) Ordered products
e) Specific situation * In addition, we would appreciate it if you could send us a photo (smartphone is also acceptable / 1 photo showing the whole and 1 photo showing the relevant part).
